Contact Forms & AOL Most of our clients who use AOL have problems
receiving their web site's Contact Forms. Either the forms never arrive or they get sent to the Spam folder automatically.There are two possible causes for this:
- The spam settings on your AOL mail browser are set too high.
- The spam settings of the specific mailserver that AOL is using for your account are set very high, preventing your forms from reaching your mailbox.
First try reducing your own spam settings ...
- Log in to your account at AOL and go to mail
- Click on "Settings" at upper right
- Click on "Spam Controls" at lower left
- Set to "Low"
- Try sending yourself a Contact Form from your site.
- If that doesn't work, set Spam Control to "Off" and send a test form
If that doesn't work ...
- Contact AOL and ask them to switch you to a different mailserver with less stringent spam control
If that doesn't work ...
- Use a mail program like Outlook or Outlook Express to get your mail directly from your domain mailbox (ex., myname@mydomainname.com). Call us and we'll help you set it up.
- Or use the Web Mail feature that comes with your hosting to get your mail directly from your domain mailbox
If you don't want to use a separate mail program or WebMail ...
- Open a Yahoo! or Hotmail account and send us your new address.
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