Our Policies

E-Mail Policy | Delinquent Accounts | Terms & Conditions


E-MAIL POLICY
Due to increasing internet-wide spam controls, many of our clients (especially those using AOL) are experiencing problems with receiving their web site forms and forwarded email.

To combat this problem, we are recommending that our clients use the WebMail service that comes with our hosting. We will set up mailboxes on our servers for anyone using our hosting. Clients may then access and manage their email messages from any computer using this service. If they prefer, clients may also set up their email program of choice -- like Outlook or Outlook Express -- to download mail directly to their computer. Instructions for both methods will be sent to the client.

MouseWorks will no longer recommend email forwarding or forms directed to clients' existing external email addresses. We will set up either of these services at a client's request; but we will not be responsible for lost forms or messages. In addition, any tech support requested to troubleshoot problems caused by forms or email forwarding directed to outside addresses will be charged at our usual hourly rate.


DELINQUENT ACCOUNT POLICY

MouseWorks has, regretfully, found it necessary to institute a policy regarding delinquent accounts. To avoid repeat billing and keep our costs down, payment is due in full within 21 days of invoice date, unless previous payment installment arrangements have been authorized.

If an account remains unpaid beyond thirty (30) days, we reserve the right to cease any further work until the account balance is paid in full. If an account remains unpaid beyond sixty (60) days, we reserve the right to remove site files from the server and discontinue mail service until the balance, plus a reinstatement fee, is paid in full.

If an account remains unpaid beyond ninety (90) days, MouseWorks reserves the right to decline all future business with the client and pursue full payment, plus 15% interest calculated on a daily basis from the original date of invoicing, via legal means.

Invoicing & Payment


TERMS & CONDITIONS

MouseWorks Web Site Design exercises no control whatsoever over the accuracy of information provided by the client for inclusion in their web pages. The contents of the pages (exclusive of header and footer information) is solely the responsibility of the client or other party contracting with MouseWorks for its display. The contents of header and footer information on any page, including hyperlinks to other pages or services, is the responsibility and in the sole control of MouseWorks. MouseWorks accepts no responsibility for any errors, omissions in any of the content on the site.

MouseWorks disclaims any and all warranties with respect to the information and service, express or implied, including any warranties of merchantability, fulfillment of any particular purpose, title, authority or noninfringement.

In no event will MouseWorks be liable for any incidental, consequential or exemplary damages relating to the products or services advertised in the client's web site or from any actions relating to copyright of material supplied by the client.

Where a site is to be uploaded to an area of web space not owned or rented by MouseWorks, in providing a password and/or account number, the client hereby agrees that:

  • They (the client) have legal ownership to the web space at the declared Uniform Resource Locator (URL)

    or
     
  • They (the client) have completed all legal requirements and payments concerning the rental or hiring of the declared Uniform Resource Locator (URL) with the legal owner of the web space. MouseWorks will not be liable for any action arising from non-payment of monies to the legal owners of the web space at the declared URL. MouseWorks hereby agrees not to disclose any password or account number provided by a client to a third party without express permission from the client. Further, no password will be changed from that provided by the client without prior written approval of the client.

MouseWorks reserves the right to refuse to include in any page, information either textual or graphical, that in their opinion may be considered abusive, indecent, offensive, illegal, defamatory or menacing or in breach of confidence, copyright, privacy, trade marks or any other rights of a third party.

Unless explicitly stated, web site registration and promotion forms no part of any contract between the client and MouseWorks Web Site Design, or its employees or agents.

MouseWorks will not be held responsible for the removal or inclusion of any page or pages of a client's web site in any search engine or internet directory resulting from any attempt by the client or a third party to affect directory listings by completing multiple registration of a page or pages.

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